Terms And Conditions
Terms and Conditions
Effective Date: 01/01/2025
Last Updated: 16/06/2025
1. Agreement Overview
These Terms and Conditions govern your use of the services provided by Neto-AI Company, through our website neto-ai.com and all related services including web design, CCTV installation, technology consulting, and other services we may offer.
By accessing our website, engaging our services, or entering into a service agreement with us, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services Offered
2.1 Web Design and Development Services
Custom website design and development
E-commerce platform development
Content management system integration
Website maintenance and updates
Search engine optimization (SEO)
Domain and hosting services coordination
2.2 CCTV Installation Services
Security system consultation and design
CCTV camera installation and configuration
System maintenance and support
Equipment supply and installation
Remote monitoring setup
Security system upgrades
2.3 Technology Consulting Services
IT consulting and strategy development
System integration services
Technology assessments and recommendations
Digital transformation consulting
Technical support and troubleshooting
3. Service Agreements and Contracts
3.1 Project Proposals
All services begin with a detailed proposal outlining:
Scope of work and deliverables
Project timeline and milestones
Payment terms and schedule
Specific terms and conditions for the project
Client responsibilities and requirements
3.2 Contract Formation
A binding contract is formed when:
Client accepts our written proposal
Initial payment or deposit is received
Both parties sign a service agreement
Work commences with client approval
3.3 Scope Changes
Changes to the agreed scope of work must be requested in writing
Additional work will be quoted separately and requires approval
Scope changes may affect project timeline and total cost
We reserve the right to refuse scope changes that compromise project quality
4. Payment Terms
4.1 Payment Schedule
Web Design Projects:
50% deposit required before work begins
25% payment at design approval stage
25% final payment upon project completion
CCTV Installation Projects:
30% deposit required upon contract signing
40% payment upon equipment delivery
30% final payment upon installation completion
Consulting Services:
Hourly services: Payment due within 30 days of invoice
Project-based: Payment schedule outlined in individual agreements
Retainer services: Payment in advance of services rendered
4.2 Payment Methods
We accept the following payment methods:
Bank transfers
Credit and debit cards
Mobile money payments
Certified checks
Online payment platforms
4.3 Late Payments
Payments not received within 30 days of invoice date are considered late
Late payments may incur a service charge of 1.5% per month
Services may be suspended for accounts more than 60 days overdue
Collection costs and legal fees may be added to overdue accounts
5. Client Responsibilities
5.1 General Responsibilities
Provide accurate and complete information for project requirements
Respond to requests for feedback within agreed timeframes
Provide necessary access to properties, systems, or accounts
Ensure payment according to agreed terms
Comply with all applicable laws and regulations
5.2 Web Design Projects
Provide content, images, and materials in required formats
Obtain necessary permissions for copyrighted materials
Review and approve designs within specified timeframes
Provide access to domain, hosting, and third-party accounts as needed
5.3 CCTV Installation Projects
Provide safe and appropriate access to installation locations
Ensure necessary permits and approvals are obtained
Provide adequate power supply and network connectivity
Inform us of any site conditions that may affect installation
6. Intellectual Property Rights
6.1 Client-Provided Materials
Client retains ownership of all materials provided to us
Client grants us license to use materials for the specific project
Client warrants they have rights to all provided materials
Client indemnifies us against any claims related to provided materials
6.2 Our Work Product
Web Design:
Client owns final website design and content upon full payment
We retain rights to code, techniques, and methodologies used
We may showcase completed work in our portfolio unless otherwise agreed
Third-party components remain subject to their respective licenses
CCTV Installation:
Client owns installed equipment upon full payment
System designs and configurations become client property
We retain rights to installation methodologies and techniques
6.3 Pre-Existing Intellectual Property
We retain all rights to pre-existing tools, templates, and methodologies
Open-source components remain subject to their respective licenses
Client receives appropriate licenses for ongoing use of delivered solutions
7. Warranties and Disclaimers
7.1 Service Warranties
We warrant our services will be performed with professional skill and care
Web development work is warranted for 90 days from delivery
CCTV installation work is warranted for 12 months from completion
Equipment is covered by manufacturer warranties, not our warranties
7.2 Limitation of Warranties
Services are provided “as is” except for express warranties stated herein
We do not warrant that services will meet all client requirements
We do not guarantee specific business results or outcomes
Third-party services and products are subject to their own warranty terms
7.3 Website Performance
We do not guarantee website uptime or server performance unless specifically contracted
Website performance depends on hosting, internet connectivity, and other factors beyond our control
Search engine rankings and traffic results cannot be guaranteed
8. Limitation of Liability
8.1 Maximum Liability
Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim.
8.2 Excluded Damages
We shall not be liable for:
Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Data loss or corruption (unless caused by our gross negligence)
Third-party claims or actions
Damages resulting from client’s use of delivered services
8.3 Time Limitation
Claims must be brought within one year of the completion of services or when the claim reasonably should have been discovered.
9. Confidentiality and Privacy
9.1 Mutual Confidentiality
Both parties agree to maintain confidentiality of sensitive information
Confidential information includes business plans, technical data, and proprietary information
Confidentiality obligations survive termination of the service relationship
Standard exceptions apply for publicly available information and legal requirements
9.2 Data Protection
We handle personal data in accordance with our Privacy Policy
Client data is protected using industry-standard security measures
We do not sell or share client data with unauthorized third parties
Data breaches will be reported promptly according to applicable laws
10. Termination
10.1 Termination by Client
Client may terminate services with written notice
Termination fees may apply according to our Refund Policy
Client remains responsible for payment of completed work
All deliverables completed to date will be provided upon payment
10.2 Termination by Company
We may terminate services immediately if:
Client fails to make required payments
Client breaches these Terms or service agreements
Client engages in illegal or unethical activities
Continuation of services becomes commercially impractical
10.3 Effect of Termination
All unpaid invoices become immediately due
Each party returns confidential information of the other
Provisions regarding liability, confidentiality, and intellectual property survive
Client receives deliverables for fully paid work
11. Force Majeure
Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to:
Natural disasters, epidemics, or government actions
Internet outages, server failures, or communication disruptions
Labor strikes, transportation delays, or supply chain interruptions
Acts of war, terrorism, or civil unrest
12. Indemnification
12.1 Client Indemnification
Client agrees to indemnify and hold us harmless from claims arising from:
Client’s use of delivered services
Client-provided content or materials
Client’s violation of applicable laws or third-party rights
Client’s breach of these Terms or service agreements
12.2 Mutual Indemnification
Each party indemnifies the other against claims resulting from their own negligent acts or willful misconduct in the performance of services.
13. Dispute Resolution
13.1 Initial Resolution
Disputes should first be addressed through direct communication
We encourage good faith efforts to resolve issues amicably
Documentation of dispute resolution efforts may be required
13.2 Mediation and Arbitration
Unresolved disputes may be subject to mediation or arbitration
Choice of resolution method will depend on the nature and value of the dispute
Arbitration decisions are binding and enforceable
13.3 Governing Law
These Terms are governed by the laws of [Insert Jurisdiction] without regard to conflict of law principles.
14. General Provisions
14.1 Entire Agreement
These Terms, together with specific service agreements and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements or understandings.
14.2 Modifications
We may update these Terms from time to time
Material changes will be communicated to active clients
Continued use of services after changes constitutes acceptance
Service-specific agreements may modify these general Terms
14.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
14.4 Assignment
We may assign these Terms and our obligations to affiliated companies or successors
Client may not assign their rights or obligations without our written consent
Assignment does not relieve either party of existing obligations
14.5 Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
15. Contact Information
For questions about these Terms and Conditions, please contact us:
Neto-AI
Email: legal@neto-ai.com
Phone: +254111977275
Address: Mombasa Road
Website: neto-ai.com
For legal matters, please include “Terms and Conditions” in your communication subject line.
16. Acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective as of the date first written above and remain in effect until modified or terminated according to the provisions herein.
These Terms and Conditions are designed to ensure a fair and professional relationship between Neto-AI and our valued clients. We are committed to providing excellent service while protecting the interests of all parties involved.
