Privacy Policy

Effective Date: 01/01/2025
Last Updated: 18/06/2025

Introduction

We as Neto-AI is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neto-ai.com, use our services, or interact with us in connection with our web design, CCTV installation, and technology services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

Contact Information: Name, email address, phone number, mailing address

Business Information: Company name, job title, business address, website URL

Project Details: Information about your web design or CCTV installation requirements

Communication Records: Messages, emails, phone call records, and other communications

Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

Technical Information: IP address, browser type, operating system, device information

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Usage Data: Pages visited, time spent on pages, click-through rates, referral sources

Device Information: Browser type, device type, screen resolution, operating system

Log Data: IP address, access times, pages requested, user agent strings

Cookies and Tracking Technologies: See our Cookie Policy section below

Service-Specific Information

For Web Design Services:

Website requirements and specifications

Content, images, and materials provided for website development

Domain and hosting information

Analytics and performance data from websites we develop

For CCTV Installation Services:

Property layout and security requirements

Installation location details

System specifications and preferences

Maintenance and service records

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Providing web design, CCTV installation, and technology consulting services

Communicating about project requirements, timelines, and deliverables

Processing payments and managing billing

Providing customer support and technical assistance

Business Operations

Improving our services and developing new offerings

Conducting market research and analysis

Managing our business relationships and contracts

Complying with legal and regulatory requirements

Communication

Responding to your inquiries and requests

Sending service updates, project notifications, and important announcements

Providing marketing communications (with your consent where required)

Conducting customer satisfaction surveys

Legal and Security

Protecting against fraud, abuse, and unauthorized access

Enforcing our terms of service and other agreements

Complying with legal obligations and responding to legal requests

Maintaining the security and integrity of our systems

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Website hosting and maintenance

Payment processing

Email marketing and communication services

Analytics and performance monitoring

Cloud storage and data backup services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

Protect our rights, property, or safety

Protect the rights, property, or safety of our users or others

Investigate or prevent fraud or other illegal activities

Enforce our terms of service or other agreements

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest

Access controls and authentication procedures

Regular security assessments and updates

Secure data storage and backup systems

Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

The nature of our relationship with you

Legal and regulatory requirements

The need to resolve disputes or enforce agreements

Business and operational needs

When we no longer need your personal information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you

Receive a copy of your personal information in a portable format

Correction and Updates

Request correction of inaccurate or incomplete personal information

Update your contact information and prefer

Deletion

Request deletion of your personal information (subject to legal and business requirements)

Withdraw consent for processing where consent is the legal basis

Restriction and Objection

Request restriction of processing in certain circumstances

Object to processing based on legitimate interests

Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

Essential Cookies

Required for the website to function properly, including:

Session management

Security features

Load balancing

Analytics Cookies

Help us understand how visitors interact with our website:

Google Analytics (anonymized data)

Website performance monitoring

User behavior analysis

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness:

Social media pixels

Remarketing tags

Conversion tracking

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

If you are located outside of [Your Country/Region], please note that your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction. We will ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website

Sending email notifications to registered users

Displaying prominent notices on our website

The “Last Updated” date at the top of this policy indicates when the most recent changes were ma

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Neto-AI
Email: admin@neto-ai.com
Phone: +254111977275
Address: Mombasa Road
Website: neto-ai.com

For privacy-related inquiries, please include “Privacy Policy” in the subject line of your email.

This Privacy Policy is part of our commitment to transparency and protecting your personal information. We encourage you to review this policy regularly and contact us with any questions or concerns.